Warranty
At Medcrest Wellness, we proudly stand behind the quality of the products we offer. Each brand we carry is backed by a manufacturer warranty for your peace of mind. Below you’ll find a summary of warranty coverage for the brands we sell.
If you have any questions about a product warranty or need assistance, please contact us at support@medcrestwellness.com or call us at +1 833-863-7579. We are happy to assist you.
Kyota Massage Chairs
4-Year Limited Residential Warranty
- Year 1: Full coverage — parts, labor, and in-home service
- Years 2-3: Parts only (customer covers shipping if applicable)
- Year 4: Structural frame warranty
- Lifetime: Unlimited U.S.-based technical and customer support
Not Covered:
Improper installation, commercial use, electrical damage, accidental damage, environmental damage, or normal wear and tear.
Osaki Massage Chairs
3-Year Manufacturer Warranty
- Year 1: Parts & labor
- Years 2-3: Parts only
Not Covered:
Misuse, improper installation, electrical disturbances, environmental damage, or normal wear and tear.
Sierra Comfort Massage Tables
2-Year Limited Warranty (from date of original purchase)
Covered:
Table legs, footings, casters, support panels, cable frame supports, hardware, and electrical components (where applicable).
Not Covered:
Foam padding, upholstery, accessories, damage from misuse or neglect, cosmetic flaws, or incidental/consequential damages.
Master Massage Tables & Chairs
Warranty Coverage:
- Tables, Chairs, Lift Tables & Kits: Lifetime or up to 5 years after product is discontinued
- Foam & Upholstery: 3–5 years
- Face Cradle Platforms: 3 years
- Thermal Tops: 2 years
- Motors & Controls: 3 years
Not Covered:
Damage from misuse, chemical cleaners, normal wear and tear, or unauthorized repairs.
Ice Barrel
Lifetime Limited Warranty (Barrel Only, for personal use)
Covered:
Manufacturing defects and broken valves.
Not Covered:
Cosmetic issues, environmental damage, accidents, misuse, or improper installation.
Revive Cold Plunges
1-Year Warranty
Covers defects in materials or workmanship for both the tub and chiller under normal use.
Not Covered:
Misuse, neglect, improper installation, or lack of maintenance.
Need Help?
If you have any questions about a warranty or need assistance with a product, please contact us here or call us at (833) 863-7579.
Company name: Vital Wellness LLC
Address: 5013 S Louise Ave #2134, Sioux Falls, SD 57108, United States
Email: support@medcrestwellness.com
Contact form: Contact form
Phone: +1 833-863-7579
Company number: 99-4303567
Customer Service: Monday to Friday, 9:00 AM to 5:00 PM CST