Returns & Refunds Policy

30-Day Satisfaction Guarantee Your wellness journey matters to us. We offer a 30-day return window from the date you receive your items.

Return Eligibility Requirements

To ensure the highest quality standards for all our customers, returnable items must be:

  • Unused and in original condition
  • In original packaging
  • Accompanied by proof of purchase
  • Free from signs of use or wear

Starting Your Return

  1. Email support@medcrestwellness.com to begin the return process
  2. Include your order number and the items you wish to return
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
  4. You'll receive the return shipping address after RMA approval

Return Shipping Guidelines

  • Clearly mark your RMA number on the return package
  • Ship items within 5 business days of receiving your RMA
  • Securely pack items to prevent damage during transit
  • Keep your tracking information until return is completed

Damaged or Incorrect Items

If you receive:

  • Damaged products
  • Incorrect items
  • Products with quality issues
  1. Document the issue with clear photos of the product and packaging
  2. Email support@medcrestwellness.com immediately
  3. Do not use the product
  4. Keep all original packaging

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened wellness products
  • Personal care items
  • Custom formulated products
  • Sale or clearance items
  • Gift cards

Exchange Process

For the fastest resolution:

  1. Return your current item following our return process
  2. Place a new order for your desired item
  3. Receive your refund once the return is processed

Refund Process & Timeline

  1. Inspection (5 business days) • We'll carefully evaluate returned items • You'll receive email confirmation of inspection results
  2. Refund Processing (10 business days) • Approved returns are refunded to original payment method • Refund includes product cost only (shipping fees non-refundable)
  3. Bank Processing • Your bank's processing time varies (typically 3-10 business days) • You'll receive email confirmation when refund is issued

Contact Us

Questions about your return? Our wellness support team is here to help:

Additional Policies

Visit our shipping policy page for delivery information here: Shipping Policy. 

  • All returns are subject to inspection and approval
  • We reserve the right to refuse returns that don't meet our guidelines

This return policy is designed to ensure a positive experience while maintaining product quality standards. We may update these terms as needed, with changes posted on this page.

Note: Keep all original packaging and documentation until your return is fully processed. This helps ensure a smooth return experience.